공동주택 주민 간의 갈등 해소와 공동체 문화 조성을 위한 소통방안 연구

Background : Nowdays in Korean society, public housing is the most common form of residence. But in the public housing conflicts between neighbors occur frequently because individuals' privacy is concentrated and inevitable physical closeness with others exists. This conflict is serious as external activities have decreased due to COVID-19, and the time spent at home has increased. Various governmental interventions have been made to address this problem, but there are still limitations. This study aims to explore more fundamental and sustainable human-centered design solutions to improve relationships between neighbors and form a community culture by focusing not only on post-resolution of conflicts but also on prevention.
Methods : This study used the double diamond design process. The user research was conducted focusing on apartments located in Nowon-gu. A survey was conducted on 66 people to analyze their problems and needs related to the public housing. In addition, posts from 18 apartments near Gongneung Station were collected to analyze issues occurring among residents of public housing. In addition, in-depth interviews were conducted with various stakeholders including apartment residents, incumbent security guards, management office employees, and the head of the neighborhood center in order to identify actual needs along with problems related to existing apartment online communities. Based on the results, design ideas for fostering mutual understanding, communication, and collaboration between neighbors were created.
Results : It was found that the experience of apartment residents mainly involved relationships between neighbors, resident activities related to apartments, and various conflict situations. The proposed service function consists of four categories: community, official event, neighborhood life, and consideration. The community contains the function for forming intimacy and sharing information between neighbors, and official events allow public participation in apartments-related activities through online media. Neighborhood life is a function for creating community culture by providing chances to cooperate for public values in apartment houses, and the place of consideration is a function aiming at mitigating and preventing conflicts between neighbors.
Conclusions : Conflicts between residents of apartments have now spread beyond simple quarrels to violent crimes, emerging as a serious social problem. The results of this study can be used as a basis for service design to fundamentally resolve conflicts between residents of apartments, and we hope that this study will promote future research on this topic.