Abstract
This study empirically verifies the effects of policy expectations and perceptions of policy outcomes on perceived policy effects through the Anti-Solicitation Act. For the purpose of conducting the study, the concept, performance, and effect of the Anti-Charging law were conceptualized based on the expectations-disagreement paradigm. The results reveal that the anticipation of the Anti-Solicitation Act had a significant effect on the recognition of the Anti-Solicitation Act's performance. However, the anticipation of the Anti-Solicitation Act did not directly affect the recognition of the effects of the Anti-Solicitation Act, but had an indirect effect through the recognition of the Anti-Solicitation Act’s performance. In addition, the recognition of the effect through the Anti-solicitation Act was found to have a significant effect on government trust.
| Translated title of the contribution | A study on the effect of anti-solicitation by using expectancy disconfirmation theory: Focusing on the relationship between policy expectations, policy satisfaction, and government trust |
|---|---|
| Original language | Korean |
| Pages (from-to) | 281-309 |
| Number of pages | 29 |
| Journal | 한국행정학보 |
| Volume | 54 |
| Issue number | 3 |
| DOIs | |
| State | Published - 2020 |
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