기업 내부 및 외부의 신뢰적 요소가 SCM의 성과에 미치는 영향에 관한 연구

Prior studies have researched various factors that affect the performance of SCM(supply chain management). And, the customer service, the operational efficiency, and the sales index were suggested as the performances of SCM. This study, however, segmented the credibility factor to divide the antecedents of credibility and SCM performances. The antecedents of credibility were the asset-specific factor and the uncertainty of economic/environmental factor. These factors were analysed with the performances of SCM. The reliability and validity of our independents such as the asset-specificity and the uncertainty reached the satisfying level. In results, it was not statistically supported that the asset-specificity and the uncertainty did not directly affect the performances of SCM process, but it was supported that the uncertainty affected the sales performance of SCM. In future research, it is needed to research the factors of SCM performances in addition of richer data-collection and the cases of larger firms.