대학생을 위한 어학교육기관의 서비스품질에 관한 연구

With the growing demand for language abilities among university students and globalization of the world economy today, language skills become an essential component for students to be in a competitive edge in the international community. To survive in the fiercely competitive international market, many universities have established language institutes on campus to provide various language services to university students. As language education services are rapidly growing in numbers as well as in quantity all around country, private language education services have especially been dominant among all of them. Due to strong competition in language services between private language education area and university language services, quality of language education they provide become a primary concern for students. Multiple regression techniques were used to analyze important variables of educational services on the paper and main participants of the survey are national university students who are offered to use language services.