물류관리시스템 환경에서 사용자 중심 음성인식 인터랙션 시스템 디자인을 위한 연구 프레임 및 방법 개발

Effective convergence of mobile information technologies to package delivery services increasingly becomes important for delivery performance and better experience for both workers and customers. In order to improve the current experiences with hand-held devices, this paper examines the design opportunities for applying voice recognition technologies to mobile information devices used in package delivery service industry. By conducting observational user studies and analyzing the collected data from multiple viewpoints, the present research found some unmet needs in the current device usage, including needs for hands-free during moving and organizing parcels, ease of operations with wearing gloves, and seamless telecommunications with the office and customers. This research proposes that these kinds of issues will be able to be better addressed by adopting voice-driven interaction in package delivery processes. The future investigation will involve the development of voice-based information device design for package delivery and the evaluation of the effectiveness and experiences through user studies.