미디어 서비스 실패사례 연구가 희소한 원인에대한 지식사회학적 고찰

Behind the showy stories of the IT success of Korea for the last three decades lie a series of big failure of media services—Cyworld, DMB, Wibro and 3D TV broadcasting, to name a few. Yet very little research systematically examines why and in what context they failed. Based on theoretical studies about organizational learning and sociology of knowledge, this study explores the reasons and implications concerning the dearth of studies on the failure of media services in Korea. Using data from expert interviews, the study found that socio-cultural factors at the macro level, structural and institutional factors at the meso level, and research agency factors at the micro level interact to significantly hamper the research and evaluation process whereby the experiences of failure would turn into the production and accumulation of knowledge about failure.
Analysing a knowledge landscape is an intellectual endeavor to critically understand how the knowledge producers and knowledge production regime operate in society. The endeavor also sheds a light on the nature and workings of the society concerned. The critical asymmetry of knowledge landscape of media failure studies in Korea reveals in part its biased rationality and value system.