브랜드 인지도 수준에 따른 긍정적 정보와 부정적 정보의경쟁 브랜드 평가 영향: 제품군별 차이

When a consumer has more/less brand recognition and faces with positive/negative message about the brand, does it increase/decrease the his/her brand familiarity, preference, quality-recognition, and trust? In oder to understand these phenomena within the context of competitive situation, we incorporated brand recognition levels, proposed two hypothesis, and tested those by before-after experiments. Product categories such as Soju(alcohol), sedative, air-conditioner, cellular phone, restaurant, hair-salon were selected to investigate the cross-categorical differences. For low-recognition brands, familiarity tends to increase without regards to positive or negative messages. On the other hands, familiarity does not increase for high-recognition brands. For low-recognition brands, the exposure to negative message produces increase in the familiarity and preference but decrease in quality-recognition and trust. For high-recogniton brands, it produces decrease in brand evaluation items. The exposure to positive message gives increase in brand evaluation items for low-recognition brands, but it gives cofliction results for high-recognition brands. These results suggest the importance of the brand recognition when we evaluate brand familiarity, preference, quality-recognition, and trust.