Abstract
Spread of non face-to-face culture owing to COVID-19 has enlarged online exhibitions as a means to meeting the people’s demand for cultural life. Among other institutions of cultural arts, museum was positive about accommodating technology until at last online exhibition began to settle down in earnest through the pandemic.
This study looked into the background and present condition of online exhibitions, grasped what effect COVID-19 has made on the province of exhibition, and then classified the museum’s online exhibition by type.
Moreover, based on the user experience, an attempt was made to propose detailed improvement plans fitting each type.
First, for extended user experience. five user experience items-usefulness, usability. attractiveness, findability and reliability - were selected to evaluate the usability of online exhibition. Using Likert’s 5-point scale for usability testing, the said five items were surveyed on the three earlier assorted types - information delivery, simulation and network. As the result, for overall user experience, the highest rated was simulation type, followed by network type and information delivery type in the order. Especially, simulation and network types showed a distinctive feature by type, although with a slight difference in rating.
Information delivery type, though obtaining relatively low points in most features, received the highest in terms of findability. Taken together, information delivery type needs an extra plan to activate the general attrativeness of exhibition. Simulation type needs to increse the visitors’ satisfaction by improving usability.
Besides, network type is considered to require improvement in the section of findability for information delivery.
Based on the result obtained through the user expereince testing in this study, it is expected that user experience-focused elements of evaluation will be used as an important basic data in the future in manufacturing an online exhibition at museums.
This study looked into the background and present condition of online exhibitions, grasped what effect COVID-19 has made on the province of exhibition, and then classified the museum’s online exhibition by type.
Moreover, based on the user experience, an attempt was made to propose detailed improvement plans fitting each type.
First, for extended user experience. five user experience items-usefulness, usability. attractiveness, findability and reliability - were selected to evaluate the usability of online exhibition. Using Likert’s 5-point scale for usability testing, the said five items were surveyed on the three earlier assorted types - information delivery, simulation and network. As the result, for overall user experience, the highest rated was simulation type, followed by network type and information delivery type in the order. Especially, simulation and network types showed a distinctive feature by type, although with a slight difference in rating.
Information delivery type, though obtaining relatively low points in most features, received the highest in terms of findability. Taken together, information delivery type needs an extra plan to activate the general attrativeness of exhibition. Simulation type needs to increse the visitors’ satisfaction by improving usability.
Besides, network type is considered to require improvement in the section of findability for information delivery.
Based on the result obtained through the user expereince testing in this study, it is expected that user experience-focused elements of evaluation will be used as an important basic data in the future in manufacturing an online exhibition at museums.
| Translated title of the contribution | A Study on Online Exhibition Types for User Experience Expansion -Focusing on the Case of the National Museum of Korea- |
|---|---|
| Original language | Korean |
| Pages (from-to) | 425-435 |
| Number of pages | 11 |
| Journal | 한국디자인문화학회지 |
| Volume | 27 |
| Issue number | 4 |
| DOIs | |
| State | Published - 2021 |