사회이슈 및 시위정보 제공을 바탕으로 한 소통과 참여 도구로서의 온라인 플랫폼 방향성 제안

Background : Demonstrations in Korean society are the most direct and immediate of all social movements. Therefore, it has a close impact on the daily lives of citizens, and the resulting conflict continues to increase around the three groups of protest groups, the government, and citizens, raising concerns about its seriousness. The government proposed various communication channels to resolve the conflict, but there were limitations. Therefore, this study attempted to propose an online platform to help the use of protests as a tool for provision of information and participation for social change.
Methods : This study applied the double diamond design process based on the service design methodology. Through a review of previous studies, channels related to protests in the current society and their limitations were identified. Video analysis, surveys, and in-depth interviews were conducted to understand the perspectives of various stakeholders and identify problems. In the process of data analysis, affinity diagrams and personas were developed, and specific service directions and detailed functions were derived.
Results : As a result of the study, it was found that the negative perception surrounding the demonstration involved various conflict situations such as infringement of the rights of protest groups, the government's response, citizens' indifference, and biased media information. Accordingly, the service function was implemented as a prototype by identifying the pain points such as lack of objective information, low accessibility, lack of communication, and on-site participation.
Conclusion : Since the perception of protests is deteriorating due to the biased information continuously shown in the media and disconnected communication between citizens and groups, this study sought to find a solution in terms of an online platform. If continuous and sound public opinion and participation continue within the service envisioned in this study, it will be able to contribute to positive social changes in the future.