Abstract
Many companies are building and utilizing IT services and information protection systems to provide a stable service environment. In this process, a lot of investments and costs are required. Therefore, in order to enhance competitiveness of companies, it is necessary to plan to efficiently evaluate and manage them. In this study, we propose the model that evaluates the efficiency of service management organization by combining workforce composition, customer VoC, equipment event, security event and etc. but also provides the solutions though identifying factors that affect inefficiency.
| Translated title of the contribution | A Study on the Efficiency Evaluation of Service Operation Department |
|---|---|
| Original language | Korean |
| Pages (from-to) | 379-392 |
| Number of pages | 14 |
| Journal | 보안공학연구논문지 |
| Volume | 14 |
| Issue number | 5 |
| State | Published - Oct 2017 |