성과정보의 활용이 조직성과 개선에 미치는 효과 - 참여적 의사결정의 조절효과-

Performance-based management or managing for results has been advocated as an effective tool for improving public accountability as well as organizational effectiveness. In this regard, there have been many studies on performance management, its design and impacts. Benefits of performance management can be realized only when performance information is used by organizational managers in their decision-makings. However, less attention is given to actual use of performance information in decision-makings and its impacts on organizational performance. That is, questions remain about how managers use performance information in their decision-makings and how this performance information use affects organizational performance by focusing on the performance management practices in healthcare. Thus, we examine the relationship between manager's purposeful performance information use and organizational performance with consideration of the moderating role of participative decision-makings using data from a survey of nearly 1,000 top-level hospital managers from public, private, and nonprofit American hospitals. Findings and implications are discussed.