인공지능 스피커용 소프트웨어 사용 품질 특성의 중요도 연구

Artificial intelligence (AI) speakers have come into wide use as a bundle product withmobile equipment, Internet, IPTV, 070 phone, and home IoT because of competitive promotion bytelecommunication companies. In addition to the ethical dilemma of autonomous vehicles, AIservices, such as the Iruda AI chatbot service, are becoming social issues. Research on AI speakersis mainly conducted on functions with the technology acceptance model (TAM), and qualityevaluation is also performed on service quality using ServQual (Service + Quality) or ServPerf(Service + Performance). As a result, there has been insufficient research on the quality-in-use ofsoftware. In this study, the importance of the software quality characteristics of AI services wasderived, and the priority was derived through the analytic hierarchy process (AHP) in terms ofquality-in-use rather than product quality. The results of the study showed that priority amongquality-in-use was in the order of effectiveness, efficiency, and context completeness.