A more comprehensive approach to enhancing business process efficiency

Seung Hyun Rhee; Nam Wook Cho; Hyerim Bae

doi:10.1007/978-3-540-73354-6_104

A more comprehensive approach to enhancing business process efficiency

Seung Hyun Rhee
, Nam Wook Cho
, Hyerim Bae

Dept. of Industrial Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Scopus citations

Abstract

Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.

Original language	English
Title of host publication	Human Interface and the Management of Information
Subtitle of host publication	Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings
Publisher	Springer Verlag
Pages	955-964
Number of pages	10
Edition	PART 2
ISBN (Print)	9783540733539
DOIs	https://doi.org/10.1007/978-3-540-73354-6_104
State	Published - 2007
Event	Symposium on Human Interface 2007 - Beijing, China Duration: 22 Jul 2007 → 27 Jul 2007

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Number	PART 2
Volume	4558 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	Symposium on Human Interface 2007
Country/Territory	China
City	Beijing
Period	22/07/07 → 27/07/07

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Business process management
Dispatching rule
Process efficiency
Theory of constraints
User-oriented support

Access to Document

10.1007/978-3-540-73354-6_104

Cite this

Rhee, S. H., Cho, N. W., & Bae, H. (2007). A more comprehensive approach to enhancing business process efficiency. In Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings (PART 2 ed., pp. 955-964). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4558 LNCS, No. PART 2). Springer Verlag. https://doi.org/10.1007/978-3-540-73354-6_104

Rhee, Seung Hyun ; Cho, Nam Wook ; Bae, Hyerim. / A more comprehensive approach to enhancing business process efficiency. Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings. PART 2. ed. Springer Verlag, 2007. pp. 955-964 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

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abstract = "Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.",

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Rhee, SH, Cho, NW & Bae, H 2007, A more comprehensive approach to enhancing business process efficiency. in Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings. PART 2 edn, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), no. PART 2, vol. 4558 LNCS, Springer Verlag, pp. 955-964, Symposium on Human Interface 2007, Beijing, China, 22/07/07. https://doi.org/10.1007/978-3-540-73354-6_104

A more comprehensive approach to enhancing business process efficiency. / Rhee, Seung Hyun; Cho, Nam Wook; Bae, Hyerim.
Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings. PART 2. ed. Springer Verlag, 2007. p. 955-964 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4558 LNCS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.

KW - Business process management

KW - Dispatching rule

KW - Process efficiency

KW - Theory of constraints

KW - User-oriented support

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Rhee SH, Cho NW, Bae H. A more comprehensive approach to enhancing business process efficiency. In Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings. PART 2 ed. Springer Verlag. 2007. p. 955-964. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-540-73354-6_104

A more comprehensive approach to enhancing business process efficiency

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this