AHP를 이용한 모바일 오피스 시스템의 구현방식 선정

The mobile office system has widely spread thanks to the rapid diffusion of smart devices. Recently, more and more companies have implemented the mobile office system or have been considering its launching with the purpose of enhancing agility and productivity. This paper proposes a systematic approach to the selection of the implementation mode of mobile office system. The proposed approach views the selection of implementation mode as a multiple criteria decision making (MCDM) problem, and employs the analytic hierarchy process (AHP). Reviewing the literature on adoption of mobile applications and information systems produces the 12 factors that need to be considered for the selection of the implementation mode of mobile office system, and the factors are categorized into the four types of criteria: benefit (B), opportunity (O), cost (C), and risk (R), which are called the BOCR framework. The three types of implementation mode are included as alternatives in the AHP hierarchy model: application mode, web model, and virtualization mode. The case of an IT service company in Korea is provided for the purpose of the illustration of the proposed model. The proposed approach is expected to be fruitfully employed for companies that are about to adopt the mobile office system.