TY - JOUR
T1 - Development of operational quality measurement attributes of application software using KJ method
AU - Kim, Seung Hee
AU - Kim, Woo Je
PY - 2014
Y1 - 2014
N2 - This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.
AB - This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.
KW - Iso 25000
KW - Kj method
KW - Quality measure
KW - Software quality
UR - http://www.scopus.com/inward/record.url?scp=84897444246&partnerID=8YFLogxK
U2 - 10.14257/ijseia.2014.8.3.16
DO - 10.14257/ijseia.2014.8.3.16
M3 - Article
AN - SCOPUS:84897444246
SN - 1738-9984
VL - 8
SP - 171
EP - 188
JO - International Journal of Software Engineering and its Applications
JF - International Journal of Software Engineering and its Applications
IS - 3
ER -
