Abstract
This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.
| Original language | English |
|---|---|
| Pages (from-to) | 171-188 |
| Number of pages | 18 |
| Journal | International Journal of Software Engineering and its Applications |
| Volume | 8 |
| Issue number | 3 |
| DOIs | |
| State | Published - 2014 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 7 Affordable and Clean Energy -
SDG 9 Industry, Innovation, and Infrastructure -
SDG 12 Responsible Consumption and Production
Keywords
- Iso 25000
- Kj method
- Quality measure
- Software quality
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