TY - GEN
T1 - Enabling intelligent business processes with context awareness
AU - Zhao, Xiaohui
AU - Yongchareon, Sira
AU - Cho, Namwook
AU - Shen, Jun
AU - Dewan, Saif
N1 - Publisher Copyright:
© 2018 IEEE.
PY - 2018/9/5
Y1 - 2018/9/5
N2 - Sensing technologies provide system applications with the awareness of environmental conditions, customer behaviours, object movements, etc. Further, with such capability, system applications can be smart to intelligently adapt their responses to the changing conditions. With regard to business operations, these system applications ensure that business processes can run more intelligently and adaptively. These features will undoubtedly improve customer experience, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business. To enable context awareness to business process management, this paper proposes a conceptual method of depicting the context of a business process and the related mechanism of perceiving the contextual dynamics. A running example demonstrates the applicability of the proposed method and the improvements to process performance are evaluated using process simulations.
AB - Sensing technologies provide system applications with the awareness of environmental conditions, customer behaviours, object movements, etc. Further, with such capability, system applications can be smart to intelligently adapt their responses to the changing conditions. With regard to business operations, these system applications ensure that business processes can run more intelligently and adaptively. These features will undoubtedly improve customer experience, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business. To enable context awareness to business process management, this paper proposes a conceptual method of depicting the context of a business process and the related mechanism of perceiving the contextual dynamics. A running example demonstrates the applicability of the proposed method and the improvements to process performance are evaluated using process simulations.
KW - business process modelling
KW - Context awareness
KW - Event processing
UR - https://www.scopus.com/pages/publications/85054022825
U2 - 10.1109/SCC.2018.00027
DO - 10.1109/SCC.2018.00027
M3 - Conference contribution
AN - SCOPUS:85054022825
SN - 9781538672501
T3 - Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services
SP - 153
EP - 160
BT - Proceedings - 2018 IEEE International Conference on Services Computing, SCC 2018 - Part of the 2018 IEEE World Congress on Services
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2018 IEEE International Conference on Services Computing, SCC 2018
Y2 - 2 July 2018 through 7 July 2018
ER -