Is This Flight Headed Downtown?: User Experience Considerations for Urban Air Mobility

Cherin Lim; Young Woo Kim; Yong Gu Ji; Solhee Yoon; Seul Chan Lee

doi:10.1145/3491101.3519852

Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility

Cherin Lim
, Young Woo Kim
, Yong Gu Ji
, Solhee Yoon
, Seul Chan Lee

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

11 Scopus citations

Abstract

Urban Air Mobility (UAM) is an emerging form of aerial transport and is expected to pave the way for a new mobility experience. In order for UAM to be successfully integrated into the current urban transportation system, user experience (UX) considerations need to be explored. However, few studies have revealed the understanding of user needs and requirements from the perspective of transportation experience. In this regard, our research team conducted workshops with vehicle experts to explore important UX considerations for UAM usage according to the initial and mature phases of UAM operations. Also, we uncovered UAM usage motives, potential use cases, as well as three expected forms of UAM operations. The findings from this study contribute to providing insights and design guidelines for UAM UX developers in future urban contexts.

Original language	English
Title of host publication	CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450391566
DOIs	https://doi.org/10.1145/3491101.3519852
State	Published - 28 Apr 2022
Event	2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022 - New Orleans, United States Duration: 30 Apr 2022 → 5 May 2022

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022
Country/Territory	United States
City	New Orleans
Period	30/04/22 → 5/05/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities

Keywords

Emerging technologies
Technology adoption
Urban air mobility (UAM)
User experience

Access to Document

10.1145/3491101.3519852

Cite this

Lim, C., Kim, Y. W., Ji, Y. G., Yoon, S., & Lee, S. C. (2022). Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. In CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems Article 246 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3491101.3519852

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title = "Is This Flight Headed Downtown?: User Experience Considerations for Urban Air Mobility",

abstract = "Urban Air Mobility (UAM) is an emerging form of aerial transport and is expected to pave the way for a new mobility experience. In order for UAM to be successfully integrated into the current urban transportation system, user experience (UX) considerations need to be explored. However, few studies have revealed the understanding of user needs and requirements from the perspective of transportation experience. In this regard, our research team conducted workshops with vehicle experts to explore important UX considerations for UAM usage according to the initial and mature phases of UAM operations. Also, we uncovered UAM usage motives, potential use cases, as well as three expected forms of UAM operations. The findings from this study contribute to providing insights and design guidelines for UAM UX developers in future urban contexts.",

keywords = "Emerging technologies, Technology adoption, Urban air mobility (UAM), User experience",

author = "Cherin Lim and Kim, \{Young Woo\} and Ji, \{Yong Gu\} and Solhee Yoon and Lee, \{Seul Chan\}",

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year = "2022",

month = apr,

day = "28",

doi = "10.1145/3491101.3519852",

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Lim, C, Kim, YW, Ji, YG, Yoon, S & Lee, SC 2022, Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. in CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems., 246, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022, New Orleans, United States, 30/04/22. https://doi.org/10.1145/3491101.3519852

Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. / Lim, Cherin; Kim, Young Woo; Ji, Yong Gu et al.
CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 246 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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