Towards integration of products and services: Literature review and phraseology

Yongtae Park, Hakyeon Lee

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

14 Scopus citations

Abstract

Integration of products and services has attracted increasing attention from both practice and academia. A variety of concepts concerning integration of products and services have been proposed, which have resulted in a jungle of terms. In an attempt to develop research building blocks and a common terminology, this paper provides a thorough literature review on those concepts. We first define integrated product-service (IPS) as "anything into which products and services are integrated, regardless of its type, purpose, and features". It is an umbrella term that covers all of the above concepts. Next, various IPS concepts are reviewed under two broad heads: marketingoriented IPS and engineering-oriented IPS. Finally, some research implications are presented.

Original languageEnglish
Title of host publicationProceedings - International Conference on Management and Service Science, MASS 2009
DOIs
StatePublished - 2009
EventInternational Conference on Management and Service Science, MASS 2009 - Wuhan, China
Duration: 20 Sep 200922 Sep 2009

Publication series

NameProceedings - International Conference on Management and Service Science, MASS 2009

Conference

ConferenceInternational Conference on Management and Service Science, MASS 2009
Country/TerritoryChina
CityWuhan
Period20/09/0922/09/09

Keywords

  • Component
  • Integration of products and services
  • Literature review
  • Service engineering
  • Servitization

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